Yorkshire Boilers Complaints Procedure

At Yorkshire Boilers, our aim is to exceed your expectations by providing an outstanding service. However, we understand sometimes things go wrong, if you are unhappy with the service you have received and wish to make a complaint you can call us on

0808 156 7704

Alternatively, you can write to us:

Yorkshire Boilers

Unit 8, Headway Business Park,

Denby Dale Road,  Wakefield,

WF2 7AZ

Or you can email our customer service team at enquiries@yorkshireboilers.co.uk with your complaint.

We make every effort to resolve your complaint within 24 hours of receiving it. However, if your case is more complex or involves a number of issues we may need more time to investigate this further for you.

 

Yorkshire Boilers take all complaints seriously and use the feedback to continually develop and improve business processes and procedures.

We always aim to efficiently resolve our customers complaints, but if you are not satisfied with our final response and would like to have your complaint reviewed by the Financial Ombudsman you can contact them on the details below:

https://www.financial-ombudsman.org.uk/

Tel: 0800 023 4567

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